Survey

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Dear our customer

As we need always to solve with u any problem affecting our business relation Pls answer this questionnaire feeling free to write anything and we promise u that we will take your answers and recommendation on a series matter.

Thanks for your time

General Information

Name*

Position*

Company Name*

Company Location*

Date*

Time*

Survey

1. Pls describe yr capacity status Deceased
Increased
Same

2. Who is the sales person u deal with him?

3. Are u comfortable when dealing with him ,if no Pls state why ? Yes 1 No 2

Why

4. Are you found him always when you need Yes No

5. When you face a problem with our product or our service, you find a rapid response. Strongly Agreed Agree Neither Agree nor Disagree Disagree Strongly Disagree

6. Pls indicate the importance you attach to each of the following reasons which make your company decreasing your purchase from us by allocating points for each to total 100 in all??

Quality

Price

Credit Limits

Quantity Availability

On Date Delivery

7. Could you indicate the degree of importance in the following factors?
7 is very important and 1 is unimportant

Quality 1 2 3 4 5 6 7

Price 1 2 3 4 5 6 7

Credit Limits 1 2 3 4 5 6 7

Quantity Availability 1 2 3 4 5 6 7

On Date Delivery 1 2 3 4 5 6 7

Other (Please Specify)

Other 1 2 3 4 5 6 7

8. We deliver the product to your company on time Strongly Agreed Agree Neither Agree nor Disagree Disagree Strongly Disagree

9. Pls select the percentage of full orders on time you purchased before from our company?? More than 97 % From 90 to 97 % From 85-90 % From 80-85 % Less than 80 %

10. Our company are satisfied with the current credit limits Strongly Agreed Agree Neither Agree nor Disagree Disagree Strongly Disagree

11. Pls select the credit limits you are offered from our competitors 1 month 1-1.5 months 1.5-2 months 2-3 months%

Other (Please Specify)

12. Our company are satisfied with the current product quality Strongly Agreed Agree Neither Agree nor Disagree Disagree Strongly Disagree

Please Describe

13. Could you indicate how you perceive our product quality compared to the competitor's quality?
7 is high quality and 1 is less quality

1 2 3 4 5 6 7

14. Our company is always receiving your quality complain and help you to solve it Strongly Agreed Agree Neither Agree nor Disagree Disagree Strongly Disagree

15. Our product price is competitive compared to the market price Strongly Agreed Agree Neither Agree nor Disagree Disagree Strongly Disagree

16. Could you indicate how you perceive our product price compared to the market price?
7 is very expensive and 1 is cheap

1 2 3 4 5 6 7

17. Could u write here another supplier u buy from him than us?

18. If we solve your problems do you expect to increase your sales from us Yes No

19. What u expect from us next period?

Please Enter Code

Thanks again for your time promising you to solve the problems you faced with us

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